Refund policy
Return & Refund Policy
Last Updated: February 2026
How to Start a Return
To initiate a return, please contact us at info@proline.bike. Items sent back to us without prior authorization will not be accepted. Please note that the customer is responsible for all return shipping costs.
Returns must be shipped to:
Proline Bike
7395 El Camino Real #534
Atascadero, CA 93422
Please inspect your order upon receipt. Contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
The fastest way to get what you need is to return the original item for a refund and place a separate order for the new replacement part.
Non-Returnable Items
Certain items cannot be returned to ensure safety and quality standards:
- Special orders or custom-configured products.
- Installed mechanical parts (chains, cassettes, brake pads) that show signs of use.
- Hazardous materials, flammable liquids, or gases (such as certain cleaners or pressurized canisters).
- Sale items and gift cards are final sale.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the transaction.
If more than 15 business days have passed since approval, please contact us at info@proline.bike.
Service & Repair Policy
All service and labor charges are non-refundable once work has been performed.
Parts installed during a repair or service appointment are considered used and are not eligible for return. If a part is found to be defective, we will assist with manufacturer warranty claims where applicable.
Booking deposits are applied to your final invoice. Cancellations made with less than 24 hours’ notice may forfeit the deposit.
If additional repairs are required beyond the originally scheduled service, we will provide approval before proceeding.